Jam.gg

Frequently Asked Questions

What is Cloud Gaming?

Cloud gaming leverages powerful servers for streaming the gameplay to your computer via the internet. Just like streaming a TV show on Netflix, you can play games instantly on any home PC, eliminating the need for high-end hardware. This service offers high-quality gaming content, relying on internet bandwidth and server capacity. Typically, cloud gaming operates on a subscription model, where users pay for a monthly or yearly access to play games.

How long does it take to upload a game?

Instantly for small sized retro games. A few minutes for larger games. The speeds may vary depending on the size of the game and your network upload speed.
For filling out the game information, pricing, assets, you have 11 fields to fill in to be able to publish the game (11 mandatory). This should take about 5 minutes to finish.
To publish your game it can be done immediately as long as you have uploaded all necessary assets.

Can I make my game private to a group of players?

Yes! Up to 100 players can have a private access to a game.

Can my co-worker and I edit at the same time?

Yes, it is possible for different users to edit separate games entirely. This means one user could manage all aspects of Game 1, while another focuses on editing everything related to Game 2.

Can I upload my company logo to my platform/website?

Yes!

What is a meterage system?

As a Studio accessing Jam's Dashboard, you can create credits for your players. Instead of purchasing games outright, players acquire credits to play for a specified duration, determined by you.In order to provide an affordable cloud gaming solution, Jam has opted for a usage-based model, metering both you and your players' platform usage. This approach ensures fair pricing directly tied to playtime while covering server costs.

Players have the flexibility to choose from three token packs:

50 credits for 0.50€
105 credits for 1.00€
220 credits for 2.00€

Additionally, you have the option to provide complimentary gifts through subscriptions, enhancing the overall gaming experience. Jam's approach aligns cost-effectiveness with accessibility, fostering an engaging gaming environment.

Can I personalize the name of the credits on my platform?

Yes! You have the flexibility to customize credit name to better fit your brand identity. For instance, you can rename them to something more unique, like “Cat Coins.” This customized name is what users will see during transactions on your platform, such as when purchasing “50 Cat Coins" while the default name for Stripe products in our system is "Credits".

Please note, currently, the imagery on the “Credits” cards and their design are fixed and cannot be altered.

What is the difference between the meterage system and a subscription model?

A credit system is a monetization model where users purchase credits, points, or tokens that can then be spent to access specific services or features. This model is often seen as pay-as-you-go, where the user only pays for what they use.

We chose to implement a credit system over a subscription model for several strategic reasons:

Attracting a Broader Customer Base
A credit system can appeal to users who are reluctant to commit to a regular subscription. This widens the market by including users who prefer a pay-per-use model..50€
Increased Revenue Opportunities
Credits can encourage users to try more features or services, potentially leading to more spending than they might commit to under a fixed subscription.
Flexibility in Pricing
The company can adjust credit costs for different services or features, providing flexibility to adapt pricing based on demand, competition, and market trends.
Reduced Barrier to Entry
Lower initial costs associated with buying credits (compared to subscribing) can attract more users, including those who are price-sensitive or uncertain about the value of the service.
Reduced Customer Churn
Users might feel less pressured and more satisfied with a model that allows them to control their spending and usage, potentially reducing customer turnover.

How much does your service cost?

It doesn't cost you anything as players are absorbing our operating cost. No additional nor hidden fees.

What is the business model of Jam.gg?

Jam.gg charges a standard fee of 0.22 €/hour for a shared GPU and a resolution of 720p. To cover the running cost of our service, the cost may vary depending on the GPU and the resolution needed. Rest assured that there are no hidden fees, you will know in advance how much we charge the hour played. As previously mentioned, you have the flexibility to set your share of the price to any level you prefer.

The credit packs available for purchase are determined by your game's cost. Jam''s monthly operation server cost will be calculated (overall hours played x Jam fee), while your margin will be calculated as Credits sales - (overall hours played x Jam fee).

In the above screenshot, the top section showcases monetization cards similar to what users will see when buying from your game. At the bottom, the "Your share" section can be adjusted as you see fit. The example provided uses a player price of 1 €/hour solely to simplify demonstrating how the "Player price" impacts the "Play time.”

Can my players get free game time to try the platform?

Yes! Free hours on registration / subscription Gift enables you to provide players complimentary playtime upon registration. Players will receive free credits on their initial connection when promoting your game. These credits adhere to the rules set in the Game Price section and are consumed during gameplay.

To offer free credits, toggle on Subscription Gift in the Settings and specify the credit amount for Credit Gift.

Credit Gift should include the amount of credits to be gifted per player.

Keep in mind that Jam fees apply for every minute played, including free hours on registration.

Can I control and limit the free game time for players?

Yes, you can control and limit the free game time for players.

What are the system requirements?

The Jam.gg Dashboard and Platform are accessible on all browsers but are better optimized for Google Chrome and other Chromium-based browsers. Should you encounter any problems, we recommend switching to Chrome to ensure the best performance and functionality.

For optimal performance, we advise a good internet connection. Best performance will be achieved at 20 Mbps for PCs and 10 Mbps for mobile devices, and 5Ghz WiFi or mobile data. While faster speeds ensure smoother gameplay with low latency, we’ve noticed the games performed well also on 4G.

The hardware requirements for game streaming on PC are:

Processor Minimum 1.5 GHz multi-core
RAM At least 4 GB

Which regions does the service support?

We currently have clusters in Europe and plan to support the US region next. More regions will be added gradually based on developer requests.

Which controllers are supported?

On the web browser, jam.gg is compatible with the keyboard, mouse, and generic gamepads.

Games will be playable with the following wired gamepads:

Xbox (360, One, Series)
Playstation (4, 5)
Nintendo Switch
Gamepads compatible with the Web Gamepad API

Democratizing
Cloud Gaming

Ownership & Control

Innovative billing model

Easy to use & accessible

Adaptive scaling for growth

World class backing

Crafting your gaming universe

Set your Game details

Upload it

Monetize your Game

They talk about us

Polygon

Metro

Benzai

Dual-tiered solution

Essential

Enterprise

Frequently Asked Questions

Jam.gg

Resources

Democratizing Cloud Gaming

Ownership & Control

Innovative billing model

Easy to use & accessible

Adaptive scaling for growth

World class backing

Crafting your gaming universe

Set your Game details

Upload it

Monetize your Game

They talk about us

Polygon

Metro

Benzai

Dual-tiered solution

Essential

Enterprise

Frequently Asked Questions

Jam.gg

Resources

Democratizing
Cloud Gaming